We've been a registered provider with NDIS since its inception in 2014. We know the NDIS.

Looking to do an application

Can you do a letter of support?

Yes we can write a letter of support, and will only advice you to do this if we think you are eligible for funding under the NDIS guidelines.

The process we follow is to do a one-hour assessment where we take your goals, medical history, and assess your physical capacity and factors that might influence this.  We write this up into the NDIS Supporting Evidence Form, and a second supporting document with a summary of support recommendations, to fill in the gaps from the NDIS template.  We allow 1.5 hours for this.

This is all charged at our private rates and cannot be claimed retrospectively from NDIS

How long does it take?

This is variable, depending on the time it takes you to complete gathering supporting evidence needed for NDIS.  This includes a functional assessment from the OT, and a letter of support from your GP.

Once submitted, NDIS should let you know within two weeks how things are going and if further info required. After a bit more wait, NDIS will contact to speak about your situation (variable time frame).

If declined, we can write further information if requested, and usually at no extra charge.

What happens when funding is approved?

If the funding is approved, we are happy to work with you to set up services working with what the NDIS have allowed and what we recommended, which may not match.

What is a service agreement?

As a registered NDIS provider, we are required to provide you with a service agreement.  A service outlines your goals, our treatment plan and estimated funding required.   This is to ensure the estimated expenditure is within the funding available and meets the reasonable and necessary guidelines.

Do I need to provide a copy of the plan?

No, you do not, but there are sections of this we require to complete the service agreement, in particular, your NDIS number, the dates on the plan and the goals you told the NDIS.  However, the whole plan helps the therapist get your overall picture.

Do I need to sign the service agreement?

As an NDIS provider we need a signed service agreement.

How do I pay?

The NDIS recommends you set up a bank account for NDIS purposes.   You pay our account at the time of service or within 7 days if off site. You then submit your paid invoice receipt to NDIS, and within 24 hours of submission and NDIS will refund the claim to your bank account.

What are non-face to face support provisions?

This is the activities the therapist spends on your case – for example

• Annual progress reports due 6 weeks before the expiry of your plan
• Home and hydro exercise programs
• Some liaison time and team meetings.

Not included is administration working hard in the background, therapists writing up your treatment notes or liaising in house with other staff.  Often reports and letters take us longer than quoted and we don’t charge for this.

Travel costs are itemised separately and labelled as provider travel in accordance with the NDIS Pricing Arrangement Guidelines.

What is a service agreement?

As a registered NDIS provider, we are required to provide you with a service agreement.  A service outlines your goals, our treatment plan and estimated funding required.   This is to ensure the estimated expenditure is within the funding available and meets the reasonable and necessary guidelines.   The plan manager, double check our figures and quarantines an allocation of your funding for services with Neurospace.   The funding can be released from this agreement after a written request from yourself or Support Coordinator.

What is the difference between the plan manager and the support coordinator?

The plan manager pays the accounts, the support coordinator organises all services required to meet your goals.  This can include transport, support workers, service referrals and housing requirements.  Neurospace will liaise, with your approval, with the support coordinator to set up appointments and make recommendations for your safety if required. You are encouraged to keep making your own appointments.

Do I need to provide a copy of the plan?

No, you do not, but there are sections of this we require to complete the service agreement, in particular your NDIS number, the dates on the plan and the goals you told the NDIS.  The whole plan helps the therapist get your overall picture.

If you choose to provide the plan, you need to provide directly or give consent to your support coordinator to provide to us.

Do I need to sign the service agreement?

Yes.  As an NDIS provide we require a signed service agreement.  We cannot start services without this. The plan is sent to you for the signature, and copies to the plan manager and support coordinator.

How do I pay?

The accounts are sent to the plan manager on the day of service.  If the plan manager is too slow paying, we may pause services until the account is settled.

What are non-face to face support provisions?

This is the activities the therapist spends on your case – for example

• Annual progress reports due 6 weeks before the expiry of your plan
• Home and hydro exercise programs
• Some liaison time and team meetings.

Not included is the administration working hard in the background, therapists writing up your treatment notes or liaising in house with other staff.  Often reports and letters take us longer than quoted and we don’t charge for this.

Travel costs are itemised separately and labelled as provider travel.

What is a service agreement?

As a registered NDIS provider, we are required to provide you with a service agreement.  A service outlines your goals, our treatment plan and estimated funding required.   This is to ensure the estimated expenditure is withing the funding available, meets and the reasonable and necessary guidelines.

Do I need a support coordinator?

You are encouraged to have a support coordinator if there is provision for this in your plan and help you manage your day to day life.    The support coordinator organises all services required to meet your goals. This can include transport, support workers, service referrals and housing requirements.  Neurospace will liaise, with your approval, with the support coordinator to set up appointments and make recommendations for your safety if required. You are encouraged to keep making your own appointments.

Do I need to provide a copy of the plan?

No, you do not, but there are sections of this we require to complete the service agreement, in particularly your NDIS number, the dates on the plan and the goals you told the NDIS.  The whole plan helps the therapist get your overall picture.

If you choose to provide the plan, you need to provide directly or give consent to the support coordinator to provide to us.

Do I need to sign the service agreement?

Yes.  As an NDIS provider we need a signed service agreement.  We cannot start services without this. The plan is sent to the support coordinator and yourself.

How do I pay?

The accounts are submitted directly to the NDIS via the NDIS Provider Portal.  When we set up the service agreement with you, we are able to quarantine an amount up to the value of the service agreement in anticipation of expenses.  This can be changed at any time if your circumstances change when notified in writing.

What are non-face to face support provisions?

This is the activities the therapist spends on your case – for example

• Annual progress reports due 6 weeks before the expiry of your plan
• Home and hydro exercise programs
• Some liaison time and team meetings.

Not included is the administration working hard in the background, therapists writing up your treatment notes or liaising in house with other staff.  Often reports and letters take us longer than quoted and we don’t charge for this.

Travel costs are itemised separately and labelled as provider travel.